Help Center
Welcome to the Petjoyboutique.com FAQ Center! Here you can quickly find answers and solutions to the most common questions about ordering, sizing, shipping, returns, and more.
- Order Related
1.1 How do I place an order?
Select your product → Choose size and color → Add to cart → Fill in shipping information → Complete payment to place your order.
1.2 Can I modify or cancel my order?
Orders can be modified or canceled for a short period after submission.
Please contact us as soon as possible; if the order has already been shipped, it cannot be canceled.
1.3 How can I track my order?
You will receive a confirmation email after placing your order. A tracking number will be provided after shipment. - Product and Sizing Issues
2.1 How do I choose the right size?
Please refer to the size chart on the product page.
We recommend measuring your pet’s:
Chest circumference
Back length
Weight
If you need assistance, we are happy to help you choose the right size; please contact customer service.
2.2 What pets are your clothes suitable for?
We mainly design clothing for dogs and cats, suitable for various sizes from miniature to large breeds.
2.3 What if the clothes I received don’t fit?
You can apply for a return or exchange. - Shipping and Delivery
3.1 Which regions do you ship to?
We currently ship to all states in the continental United States. For international shipping, please contact us to confirm.
3.2 How long does shipping take?
Standard shipping: Usually 3–7 business days
Expedited shipping: Usually 1–3 business days
(Specific times may vary due to weather, holidays, and other factors)
3.3 How much is shipping?
Shipping costs will be automatically calculated at checkout based on your address and shipping method. - Payment Related
4.1 What payment methods do you accept?
We accept:
Credit Cards
PayPal
Apple Pay
Shop Pay
Other options may vary depending on your settings.
4.2 Is payment secure?
Yes, it is very secure. All payments are processed by third-party payment platforms, and we do not store your credit card information. - Returns and Exchanges
5.1 What is your return policy?
We usually offer a 30-day return guarantee (subject to change based on store policy).
Items must be in new, unused, and unwashed condition. 5.2 How do I request a return?
Please provide:
Order number;
The item(s) you wish to return;
Reason for return;
Send this information to [email protected];
We will reply with return instructions.
5.3 When will I receive my refund?
Refunds are usually processed within 5-10 business days after we receive and inspect the returned items and will be credited back to your original payment method. - Account and Privacy
6.1 Do I need an account to place an order?
No. You can place an order as a guest.
Creating an account allows for a faster checkout experience and order management features.
6.2 Will my information be leaked?
No. We strictly adhere to our privacy policy and employ security measures to protect your data.
