Delivery And Shipping
Welcome to petjoyboutique.com. To help you better understand our shipping services and policies, please read the following carefully.
- Domestic Shipping
1.1 Delivery Area
We provide delivery services to all 50 states in the continental United States, including Hawaii and Alaska.
Some remote areas may require additional shipping time or fees.
1.2 Shipping Time
Standard Shipping: Usually 3–7 business days
Expedited Shipping: Usually 1–3 business days
Shipping time is based on the order shipment date and may be delayed due to holidays, weather, and other uncontrollable factors.
1.3 Logistics Partners
We cooperate with the following logistics companies to ensure safe and efficient delivery:
USPS (United States Postal Service)
UPS
FedEx
DHL (optional expedited service)
The shipping company and method will be automatically matched based on the order weight, size, and destination. - International Shipping
2.1 Delivery Area
We support exports to some countries/regions; please contact customer service to confirm before placing an order.
2.2 Shipping Time
Standard International Shipping: Usually 10–20 business days
Expedited International Shipping: Usually 5–10 business days
Shipping time may be affected by customs duties, customs inspections, and local logistics. 2.3 Customs Duties and Import Taxes
All import duties, taxes, and customs fees are the responsibility of the recipient.
We will provide invoices and necessary documents for customs clearance to facilitate smooth delivery.
2.4 International Logistics Partners
DHL Express
FedEx International
USPS International Service - Order Processing Time
All orders will be processed and shipped within 1-2 business days (excluding weekends and US holidays).
Processing time does not include shipping time; delivery time will be calculated separately. - Packaging and Security
We use waterproof and shockproof packaging to ensure pet clothing remains intact during transit. - Logistics Tracking
A tracking number will be sent via email after each order is shipped.
You can check the shipping status in real time on the logistics company’s website or our website. - Shipping Issues and Complaints
Please contact our customer service immediately if you encounter any of the following situations:
Shipping delays
Lost or damaged packages
Undeliverable packages due to incorrect address information - Other Considerations
We are not responsible for delays caused by weather, holidays, customs, or force majeure.
International shipping may experience additional delays due to different policies in the destination country.
Please ensure you provide a correct and complete shipping address before placing your order.
